IATA Ground Operations Management

Course Overview

The student, upon the completion of this course would have the skill to control and supervise an airline station in a self-handled or outsourced environment. They would be able to use Ground Handling and Service Level Agreements (SLAs) to suit your stations, handling needs, reduce costs and provide quality service.
They can prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues. The student can implement a Safety and Security Station Management System according to industry standards and recommended practices. They would be able to motivate staff and effectively monitor their performance.

Who should join

Participants are recommended to have at least 2 years of professional experience in ground handling function. This course is recommended for- Airlines, ground handling and other service providers, Airport authorities, and Ground operations professionals at a supervisory level.

What You will learn

Upon completing this course you will have the skills to:

=> Control and supervise an airline station in a self-handled or outsourced environment

=> Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service

=> Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues

=> Implement a Safety and Security Station Management System according to industry standards and recommended practices

=>Motivate staff and effectively monitor their performance

=> Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Key Topics

=> The importance of Operational and Occupational Health and Safety training

=> Managing risk and the components of Emergency Response Plans (ERPs)

=> The use of SGHA contracts and Service Level Agreements

=> Operational standards in the IATA Airport Handling Manual (AHM)

=> The latest trends in passenger/baggage handling and catering

=> Managing Airline Passenger Demand

=> Seat Inventory Control

=> Scheduling and Capacity Adjustments

=> Product Distribution

=> Revenue management organization

Supporting Material

This course covers the many aspects of ground operations for which IATA has developed

recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the study kit as it is an indispensable field publication that you will refer to throughout this course and in your day- to-day duties. The price of the study kit includes:

=> The Ground Operations Management course textbook

=> The latest IATA Airport Handling Manual (AHM) software MS WINDOWS® download* (single user license)

Career Opportunities

Airline Ground Handling,

Ground Operations-Supervisors,

Sales Executive (Airlines)

Marketing Executive (Airlines)

IATA Instructor

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