IATA Foundation in Travel & Tourism
Enable newcomers with no working knowledge or skills to function in a travel related sales and customer service business anywhere in the world.
The student will also get familiarized with the industry codes, terminologies, regulations. The Air Fares and Ticketing subject would enable them to understand basic fare construction principles and checks, interpret electronic flight coupons, Issue e-tickets, and Describe the BSP System, Identify credit card payment processes. The student will be familiar with visa and health requirements, as well as tour program.
The course requires, about 180 hours of intensive study.
On successful completion, you would be entitled an IATA/UFTAA International Travel & Tourism Foundation Diploma and will be entitled to add the designation “DTTF”, after your name.Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers to fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel, based on their needs. Learn to use a global distribution system to create and manage reservations.
Who should join
Anyone, who wishes to have a career in the travel industry, can opt for this course. Entry level managers, Middle-management in the travel industry, Agency back office staff members, Agency business owners, can also attend this course. Basic reading, writing and speaking in the English language is necessary
What You will learn
- Advise customers on passport and visa requirements, as well as on travel insurance options
- Promote services and facilities available to airline passengers during their travel
- Interpret standard industry codes to plan and reserve travel itineraries
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Use the Global Distribution System to make and maintain reservations and issue travel documents
=> The travel and tourism industry and the working environment for travel professionals
=> Geography and industry codes
=> Travel documents and the airline passenger experience
=> Air transport products and services
=> Rail, hotel, car rental, cruise and tour products
=> Customer service principles
=> Airfares and ticketing
=> The Amadeus system functionality
Reservation & Ticketing Executive
Airline Call Center executive,
Sales Executive (airports),
Traffic Assistant (airports),
Sales Executive (Airlines),
Marketing Executive (Airlines),