This course will show you what to do in terms of improving IT operations – and how to do it. This course will help the delegate to apply the ITIL lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation.

Duration 25 Hrs
Pre Requisites There are no pre-requisites for this ITIL training course; however it is assumed that course participants are working or have
worked in an IT Service environment or equivalent

 OverView Learn procedures and best practices drawn from years of experience in both public and private sector organizations. Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services. 
KeyTopics By the end of the course, you will be able to identify:ITIL’s key concepts, definitions and objectives,ITIL’s service-driven lifecycle approach and the five key stages of this model, Structure, components and processes of the five core ITIL books,High level description of the main activities, goals, benefits, challenges and management reporting for the respective processe,Outline of relationships between the ITIL processes,Overview of ITIL certifications: Foundation, Intermediate and Advanced,How ITIL processes can improve IT operations
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Syscoms College was created to meet the increasing demand for higher educational institutions in the region that would deliver a quality education leading to accredited qualifications which would be recognized and accepted locally and internationally